We answer your questions

We’ve put together a selection of the most frequently asked questions from videocuento.com customers.

If you don’t find your answer here, call us at 640.83.38.32 or send us a WhatsApp message.

What kind of photos of the child should I send, and in what format?

If the chosen video story is Space Can or Futbolitis, you only need to send us a front-facing photo of the child (a side view is not required). If you choose the video story The Magic Gift, we’ll need a front-facing photo and a side profile of the child (it’s important that the head and neck are fully visible in the photo). If you don’t have photos that meet these requirements, feel free to use your phone to take several and send us your favorite.

How and when will I receive my personalized video story?

Once we receive the child’s photos, the dedication, and payment confirmation, the production process of your video story will begin. Within 24 hours (Monday to Friday), we’ll contact you so you can tell us how you’d like to receive your video story: on your mobile phone, via WhatsApp, or to your email. Once received, you can share it on social media, WhatsApp groups and contacts, the internet, tablets, etc.

100% secure payment with PayPal

Your purchase at videocuento.com will be made through the PayPal platform. Your payment is fully secured as your credit card details are not shared with videocuento.com. PayPal always protects you as a buyer.